Frequently Asked Questions

Everything you need to know about bringing ACAJU comfort into your home.

What is the standard shipping timeframe for furniture?

Most of our in-stock items are processed within 2-3 business days. Depending on your location, delivery typically takes between 5 to 10 business days for large furniture pieces.

Do you offer international shipping?

Currently, ACAJU ships to all states within the continental United States. We are working on expanding our logistics to include international destinations in the near future.

What is your return policy for home decor?

We offer a 30-day return policy for most items in their original condition and packaging. Please note that a restocking fee may apply to large furniture returns.

Are your wood products sustainably sourced?

Yes, sustainability is a core value at ACAJU. We partner with suppliers who utilize FSC-certified timber and eco-friendly manufacturing processes to minimize our environmental footprint.

How can I track my order status?

Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.